Refund policy

Refund Policy for General Items (Please see specific policies for Digital Download and Handmade and OOAK items below)

Returns

  • We accept returns of POD items within 30 days of receipt for most items. Returned items must be in original condition, unworn, unaltered, and free of any damage. Items must be returned with all original tags and packaging.
  • Personalized or customized items are not eligible for returns unless they are defective.

Exchanges

  • If you need to exchange an item for a different size or color, you may return your item for a replacement within 30 days of receipt. Exchanges are subject to product availability. If the desired product is out of stock, a refund will be issued.

Refunds

  • Refunds are processed upon receipt and inspection of the returned item. You will be notified via email once your return is processed.
  • Refunds will be issued to the original method of payment. Please allow up to 10 business days for your refund to reflect in your account.
  • Shipping and handling charges are non-refundable, except in cases of a return due to our error.

Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us immediately at [customer service email] with details and photos of the product and the defect. Claims for defective or damaged items must be made within 5 days of receipt.

Refund Policy for Digital Downloads

General Policy

  • Due to the nature of digital products, all sales are final and non-refundable. We do not accept returns or exchanges of digital downloads.

Exceptions

  • If you experience technical issues with downloading or accessing the digital content, please contact us within 7 days of purchase for assistance at [customer service email].
  • If there is a problem with the digital content itself (e.g., files are corrupt, incomplete), we will investigate the issue and, if applicable, provide a corrected version of the digital content. If a fix is not feasible, a store credit may be offered at our discretion.

Cancellation

  • Orders for digital products may be canceled prior to the download link being used. If you have not downloaded the product, you may request cancellation and a full refund.

Support

  • For questions or problems with your digital products, please contact our support team who will assist you promptly.

Refund Policy for OOAK Handmade Items

Returns

  • Due to the unique and irreplaceable nature of OOAK handmade items, all sales are considered final. We do not accept returns or exchanges for these products unless they arrive damaged or defective.

Damaged or Defective Items

  • If your OOAK item arrives damaged or defective, please contact us within 5 days of delivery at [customer service email] with detailed photos and a description of the issue. We will assess the damage and, at our discretion, offer a repair, replacement (if a similar item can be created), or a refund.
  • In cases where a repair or similar replacement is possible, we will work with you to ensure your satisfaction with the solution provided.

Shipping Insurance

  • We recommend purchasing shipping insurance for OOAK handmade items to protect your purchase against loss or damage during transit. Please contact us before finalizing your purchase if you would like to add insurance to your order.

Cancellations

  • Cancellations of orders for OOAK handmade items are only accepted within 24 hours of purchase. After this period, we generally cannot accept cancellations as the item may already be in the process of being created or shipped.